Privacy Policy

Last updated: October 29, 2026

Perez Mobile Car Care (“we,” “us,” or “our”) respects the privacy of visitors and customers. This Privacy Policy describes the information we collect through perezmobilecarcare.com and in connection with inquiries and mobile automotive services, how we use it, and the choices available to you.

1. Information You Provide

When you contact us, submit a service request, or receive service, we may collect the following information:

• Your name, phone number, email address, and preferred contact method.
• Your vehicle year, make, model, VIN, mileage, and reported symptoms or requested service.
• Service location, preferred scheduling details, and any notes or photos you choose to send.
• Communications, estimates, service authorizations, work performed, invoices, and payment-related records.

Please do not submit sensitive information, such as Social Security numbers or payment card numbers, through the website’s general contact form.

2. Information Collected Automatically

When you visit the website, hosting, security, analytics, or advertising technologies may collect technical information such as IP address, browser and device information, pages viewed, referring websites, approximate location derived from IP address, and interactions with the site. Cookies, pixels, or similar technologies may be used for functionality, security, traffic measurement, and advertising performance.

3. How We Use Information

• Respond to inquiries, prepare estimates, communicate about service, and arrange appointments.
• Identify vehicle configuration and requested repairs, provide authorized work, and maintain service records.
• Send necessary customer-service communications by phone, email, or text.
• Operate, secure, troubleshoot, and improve our website and business.
• Measure advertising performance, including whether website visits lead to inquiries, where applicable.
• Maintain required business records and comply with legal obligations.

We will use contact information for promotional communications only where permitted by applicable law and with any required consent. You can ask us to stop nonessential marketing communications.

4. Service Providers and Sharing

We may share information with businesses that help us operate, such as WordPress.com/Automattic for website hosting and related features, email-delivery providers, website-security or anti-spam services, analytics and advertising services, and service providers supporting customer communications or business administration. We may also disclose relevant vehicle or service information to parts suppliers when necessary to obtain or verify parts. These parties may process information under their own policies or under agreements with us.

We may disclose information when required by law, to protect rights or safety, or as part of a legitimate business transition. We do not use website inquiries to sell customer lead lists. Advertising technologies may involve disclosures of online identifiers that are treated as ‘sharing’ under certain privacy laws; the available rights and choices depend on applicable law and our actual configurations.

5. Cookies, Analytics, and Advertising

Our website may use Google Analytics, Google Ads conversion measurement, or comparable tools if enabled. These tools can use cookies or similar identifiers to understand website visits and advertising results. You may control or block cookies through browser settings, though parts of a website may work differently afterward. Where the law requires it, additional consent or opt-out choices will be provided. Google’s own privacy and advertising settings are available through Google.

6. How Long We Keep Information

We retain inquiries and customer records for as long as reasonably necessary for service, business administration, dispute resolution, and legal compliance. Washington law requires certain automotive repair estimates and invoices to be maintained for at least one year. Other records may be kept longer when reasonably needed or required.

7. Security

We use reasonable safeguards intended to protect information, but no website, email transmission, or electronic storage system can be guaranteed completely secure. Please avoid sending highly sensitive information using an ordinary contact form or unsecured email.

8. Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to verification and legal recordkeeping obligations. We will respond as required by applicable law. You may also ask us not to send nonessential promotional messages, and you can manage cookies through your browser or available site controls. Some choices or rights may depend on your place of residence and the law that applies.

9. Children

The website is intended for people seeking automotive services and is not directed toward children under 13. We do not knowingly seek personal information from children under 13.

10. Third-Party Links

Links to Google Maps, review sites, parts suppliers, or other third-party websites lead to services with their own privacy practices. We encourage you to review their policies.

11. Changes to This Policy

We may revise this Privacy Policy as our services, technology, or legal obligations change. The ‘Last updated’ date will identify the current posted version.

12. Contact Us

For questions or privacy requests, contact Perez Mobile Car Care at jorge@perezmobilecarcare.com. Our website is https://perezmobilecarcare.com, and we serve the Tri-Cities area of Washington.