Terms of Service

Last updated: October 29, 2026

These Terms of Service (“Terms”) describe use of the Perez Mobile Car Care website at perezmobilecarcare.com. Perez Mobile Car Care provides mobile automotive maintenance, diagnosis, and repair services in Kennewick, Pasco, Richland, and surrounding areas of Washington. By using this website, you agree to these website Terms. Actual repair work is separately subject to the applicable estimate, authorization, invoice, and any written service or warranty terms.

1. Website and Service Requests

The website lets you learn about our services and submit inquiries about your vehicle. Submitting a contact or estimate request does not guarantee an appointment, establish an agreement to perform repairs, or authorize any charge. We may contact you to discuss your concern, vehicle details, service location, availability, and next steps.

2. Estimates and Repair Authorization

Information or estimates provided before an inspection may be preliminary. Actual repair needs can depend on vehicle condition, configuration, parts availability, and diagnostic findings. Before work begins, we will provide estimates and obtain customer authorization as required by Washington law. Additional work or charges requiring further approval will not be performed without the authorization required by law. Nothing in these Terms limits a customer’s rights under Washington’s automotive repair laws, including applicable rights to estimates, invoices, approval of additional work, and inspection or return of replaced parts.

3. Appointment Availability and Mobile Service Conditions

Appointments depend on availability and whether a location is safe and reasonably accessible for mobile work. Customers should provide accurate vehicle information, a lawful place to park and work, and access to the vehicle at the agreed time. We may decline or reschedule a job when conditions are unsafe, the requested repair is beyond our equipment or service scope, or necessary parts are unavailable. We will communicate material changes when practicable.

4. Diagnosis, Parts, and Workmanship

A customer-described symptom does not by itself establish a diagnosis. Repairs will be discussed and authorized based on the information available and the work agreed upon. Parts choices, customer-supplied parts, and any applicable parts or workmanship warranty should be confirmed as part of the specific job. Any warranty that applies will be described in the written service documentation. We do not promise that a repair will correct unrelated or previously undiscovered vehicle problems.

5. Charges, Payment, and Changes

Any applicable diagnostic, travel, cancellation, or other service charges should be disclosed before you agree to them. Payment obligations arise from the services and charges you authorize, not merely from submitting a website form. Payment methods and timing will be communicated during the service process or on the invoice. Please notify us promptly if you need to change an agreed appointment.

6. Website Information

We work to keep website information accurate, but descriptions, service areas, availability, and other content may change. Information on the site is general and is not a substitute for hands-on inspection or diagnosis. Do not rely on website content to determine whether a vehicle is safe to operate; obtain an appropriate inspection when safety is in doubt.

7. Appropriate Use

You agree not to misuse the website, submit knowingly false information, interfere with the site’s operation, or attempt to access information or systems without authorization. Website text, graphics, and branding may not be copied for commercial use without permission, except as permitted by law.

8. Third-Party Websites

The site may link to third-party services, maps, parts information, or review platforms. Those services have their own terms and privacy practices, which we do not control.

9. Limits on Website Availability

We cannot guarantee uninterrupted or error-free website access. To the extent permitted by applicable law, we are not responsible for losses caused solely by temporary website unavailability or inaccurate general website content. This section does not waive rights or remedies that cannot lawfully be limited, and does not replace any applicable written repair agreement or warranty.

10. Changes to These Terms

We may update these Terms from time to time. The updated date at the top will indicate the version posted. Material changes will apply prospectively, subject to applicable law and any existing agreements.

11. Contact

Questions about these Terms or a service request can be sent to jorge@perezmobilecarcare.com or through the contact options on perezmobilecarcare.com.